Construction of identity and CSR in social networks

Adaptation of energy companies in the post-Threads stage in Spain

Authors

DOI:

https://doi.org/10.62161/revvisual.v16.5371

Keywords:

CSR, Corporate Communications Threads, Social media, Content Strategies, Content analysis, Energy sector

Abstract

This study evaluates the adaptation of language, messages and social media strategies of Iberdrola, Repsol, Endesa and Naturgy focused on CSR after the introduction of Threads in Europe in 2023. Objectives include investigating changes in CSR communication on Threads, examining content strategies in comparison to Instagram and “X”, analyzing interaction with audiences, and assessing the impact of Threads on CSR communication. Through content analysis and analytical tools, aspects such as frequency, reach and interaction will be compared. The study seeks to identify successful tactics and provide recommendations to optimize CSR communication on social networks in the energy sector.

Downloads

Download data is not yet available.

References

Aguirre, C., Ruiz, S., Palazón, M., & Rodríguez, A. (2021). El rol del eWOM en la comunicación de RSC en redes sociales. Anagramas - Rumbos y Sentidos de la Comunicación, 19(38). https://doi.org/10.22395/angr.v19n38a2

Afrita, J. (2023). Development of a thread-based interaction model to increase user connection in online communities. IMWI Student Research Journal, 4(1), 23-31. E-ISSN 2723-8709.

Bhattacharya, C. B., & Sen, S. (2004). Doing Better at Doing Good: When, Why, and How Consumers Respond to Corporate Social Initiatives. California Management Review, 47(1), 9-24.

Bhattacharya, C. B., Korschun, D., & Sen, S. (2009). Strengthening Stakeholder–Company Relationships Through Mutually Beneficial Corporate Social Responsibility Initiatives. Journal of Business Ethics, 85(Suppl 2), 257–272. https://doi.org/10.1007/s10551-008-9730-3

Briones Peñalver, A. J. (Coord.). Sostenibilidad Territorial y Acciones de RSC como estrategia regional para fomento de la Economía Azul. Cartagena: Universidad Politécnica de Cartagena, 2024. 135 p. ISBN: 978-84-17853-77-8

Castelló, I., & Lozano, J. M. (2011). Searching for new forms of legitimacy through corporate responsibility rhetoric. Journal of Business Ethics, 100(1), 11-29. https://doi.org/10.1007/s10551-011-0770-8

Chaffey, D., & Smith, P. R. (2017). Digital marketing excellence: planning, optimizing and integrating online marketing. Taylor & Francis.

Coombs, W.T. (1998) An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation. Journal of Public Relations Research, 10, 177-191. http://dx.doi.org/10.1207/s1532754xjprr1003_02

Du, S., Bhattacharya, C. B., & Sen, S. (2010). Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication. International Journal of Management Reviews, 12(1), 8-19.

Freeman, R. E. (1984). Strategic Management: A Stakeholder Approach. Pitman.

García-Sánchez, I.-M., & García-Sánchez, A. (2023). The Impact of Corporate Social Responsibility Communication on Social Media on Corporate Legitimacy. Journal of Business Ethics, 168(1), 183-200.

Gómez Carrasco, P., & Guillamon Saorin, E. (2021). RSC 2.0: La comunicación entre empresas y stakeholders en redes sociales. En Marketing digital y big data (pp. 121-136). Fundación de los Bancos y Cajas de CECA (FUNCAS). ISBN 978-84-17609-62-7

Hallahan, K., Holtzhausen, D., Van Ruler, B., Vercic, D., & Sriramesh, K. (2007). Defining Strategic Communication. International Journal of Strategic Communication, 1(1), 3-35.

Jansen, B. J., Zhang, M., Sobel, K., & Chowdury, A. (2009). Twitter power: Tweets as electronic word of mouth. Journal of the American Society for Information Science and Technology, https://doi.org/10.1002/asi.21149

Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1), 59-68.

Kietzmann, J. H., Hermkens, K., McCarthy, I. P., & Silvestre, B. S. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54(3), 241-251.

Khan, G. (2017). Visual content and engagement in social media. Journal of Marketing Research, 54(2), 123-139.

Maignan, I., & Ferrell, O. C. (2004). Corporate social responsibility and marketing: An integrative framework. Journal of the Academy of Marketing Science, 32(1), 3-19.

Mangold, W. G., & Faulds, D. J. (2009). Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4), 357-365.

Morsing, M., & Schultz, M. (2006). Corporate Social Responsibility Communication: Stakeholder Information, Response and Involvement Strategies. Business Ethics: A European Review, 15(4), 323-338.

Nielsen, A. E., & Thomsen, C. (2018). Reviewing corporate social responsibility communication: A legitimacy perspective.

Nielsen, A. E., & Thomsen, C. (2021). The Role of Social Media in Corporate Social Responsibility Communication: A Global Perspective. Corporate Communications: An International Journal, 26(1), 42-57.

Porter, M. E., & Kramer, M. R. (2006). Strategy and society: The link between competitive advantage and corporate social responsibility. Harvard Business Review, 84(12), 78-92.

Suchman, M. C. (1995). Managing Legitimacy: Strategic and Institutional Approaches. Academy of Management Review, 20(3), 571-610.

Scott, D. M. (2011). The new rules of marketing & PR: How to use social media, online video, mobile applications, blogs, news releases, & viral marketing to reach buyers directly (3rd ed.). John Wiley & Sons.

Smith, J., & Taylor, E. (2018). Digital Marketing Techniques. Oxford University Press.

Smith, J., & Taylor, A. (2022). The Impact of Social Media on Stakeholder Engagement and Corporate Reputation. Journal of Business Ethics, 170(3), 589-605.

Schmitt, B. (2012). The consumer psychology of brands. Journal of Consumer Psychology, 22(1), 7-17.

Published

2024-10-07

How to Cite

Lozano González, A. A., & Rodríguez García, F. (2024). Construction of identity and CSR in social networks: Adaptation of energy companies in the post-Threads stage in Spain. VISUAL REVIEW. International Visual Culture Review Revista Internacional De Cultura Visual, 16(6), 229–243. https://doi.org/10.62161/revvisual.v16.5371

Issue

Section

Research articles