Digital government, state modernization and citizen service

Considerations in a digital government strategy in Peru

Authors

  • Lino Ronaldo Rodríguez Alegre Universidad Nacional José Faustino Sánchez Carrión
  • Rosario del Pilar López Padilla Universidad César Vallejo

DOI:

https://doi.org/10.37467/revvisual.v10.4567

Keywords:

Digital government, Digital transformation, Digital connectivity, Information Society, ICT, Citizenship, Competitiveness

Abstract

The objective was to analyse the understanding of the importance and priorities of the factors that will contribute to implement digital government in the Regional Government of Lima Provinces. It was an exploratory research of descriptive scope, qualitative approach with documentary review strategy. An association and prioritization between these factors were identified with observance of dependence and interrelation. The Regional Government of Lima Provincias is developing e-government actions and undertaking a digital government strategy requires understanding the importance of the factors and the variables associated with them in order to establish a digitalization strategy.

Downloads

Download data is not yet available.

References

Al-kaabi, R. (2010). Critical Success Factors of e-Government: A proposal model for e-Government implementation in Kingdom of Bahrain. 6th International Conference on e-Government. Academic Publishing Limited.

Al-naimat, A. M., Abdullah, M. S., & Ahmad, M. K. (2013). The critical success factors for e-government implementation in Jordan. ICOCI 2013, 391–398.

Altameem, T., Zairi, M., & Alshawi, S. (2006). Critical success factors of e-government: A proposed model for e-government implementation. Proceedings of the IEEE Innovations in Information Technology Conference (IIT 2006), 19–21 November, Dubai, UAE. DOI: https://doi.org/10.1109/INNOVATIONS.2006.301974

América Digital (2021) Mentalidad de una Sociedad Digital: Caso de éxito del Gobierno de Estonia. http://bitly.ws/w9p9

Atalaya, D., & Tarazona, I. (2020). Identificación de factores críticos para la implementación exitosa del Gobierno Digital en el Perú desde la perspectiva de actores relacionados al Poder Ejecutivo. [Tesis Doctoral] Pontifica Universidad Católica, Perú. Repositorio Digital PUCP http://hdl.handle.net/20.500.12404/18347

Baena de Alcázar, M. (1996). La implantación de la “Nueva Gestión Pública” en el “viejo” continente: la experiencia anglosajona como modelo. II Congreso Español de Cª Política y de la Administración. Madrid. http://bitly.ws/w9pv

CAF (2020). The GovTech Govtech y el future del gobierno. https://scioteca.caf.com

Calderón, A. (2021). Perú Digital. El camino hacia la modernización. AMCHAM Perú, Amazon Web Services Institute. https://bit.ly/3A0bqvG

CLAD, C . C. (1998). Una Nueva Gestión Pública para América Latina. Economía y Sociedad, 4(09). https://www.revistas.una.ac.cr/index.php/economia/article/view/1577

Fernández, J. C. (2008). Reforma del Estado y tendencias de profesionalización de la función pública en Iberoamérica. Revista Centro Americana de Administración Pública, 54-55, 9-36.

Gil, J., Sandoval, R., & Luna, L. F. (2015). Avances y retos del Gobierno Digital en México. Universidad Autónoma del Estado de México.

IMD World Competitiveness Center (2020). IMD World Digital Competitiveness Ranking 2020. https://bit.ly/3fqf6zH

INEI (2021) Informe Técnico: Estadísticas de las Tecnologías de Información y Comunicación en los Hogares. https://bit.ly/3zBcgyF

Lee-Geiller, S., & Lee, T. D. (2019). Using government websites to enhance democratic E-governance: A conceptual model for evaluation. Government Information Quarterly, 36(2), 208–225. https://doi.org/10.1016/j.giq.2019.01.003 DOI: https://doi.org/10.1016/j.giq.2019.01.003

Lee, J. B., & Porumbescu, G. A. (2019). Engendering inclusive e-government use through citizen IT training programs. Government Information Quarterly, 36(1), 69-76 DOI: https://doi.org/10.1016/j.giq.2018.11.007

Ley No 27867, Ley Orgánica de Gobiernos Regionales (2022). Normas Legales No 7597. Diario Oficial El Peruano.

OECD (2014). Recommendation of the Council on Digital Government Strategies. OECD Publishing, Paris. https://bit.ly/3T1FrSe

OECD (2016). OECD Public Governance Reviews: Peru: Integrated Governance for Inclusive Growth. OECD Publishing. https://doi.org/10.1787/9789264265172-en DOI: https://doi.org/10.1787/9789264265172-en

OECD (2017). Embracing Innovation in Government Global Trends February 2017. https://bit.ly/3NzTCNu

OECD, & BID (2016). Broadband Policies for Latin America and the Caribbean. Broadband Policies for Latin America and the Caribbean. OECD. https://doi.org/10.1787/9789264251823-en DOI: https://doi.org/10.1787/9789264251823-en

OECD (2019). Digital Government in Peru: Working Closely with Citizens. OECD Digital Government Studies. OECD Publishing. Recuperado de https://doi.org/10.1787/0c1eb85b-en DOI: https://doi.org/10.1787/0c1eb85b-en

Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 1–16. https://doi.org/10.1016/j.giq.2019.06.002 DOI: https://doi.org/10.1016/j.giq.2019.06.002

Morales, V., & Bayona, S. (2019). Factores Críticos de Éxito en el Desarrollo de E-Gobierno: Revisión Sistemática de la Literatura. Revista Ibérica de Sistemas e Tecnologías de Informação, E23, 233-247.

Pérez, G., Ortiz, D., Zafra, J. L., & Alcaide, L. (2011). De la New Public Management a la Post New Public Management, evolución de las reformas en la gestión de las administraciones públicas españolas. Revista de Contabilidad y Dirección, 13, 129-150.

Pittaway, J. J., & Montazemi, A. R. (2020). Know-how to lead digital transformation: The case of local governments. Government Information Quarterly, 37(4),101474. https://doi.org/10.1016/j.giq.2020.101474 DOI: https://doi.org/10.1016/j.giq.2020.101474

Porrúa, M. A. (2013). E-Government in Latin America: A review of the Success in Colombia, uruguay, and Panama. The global information technology report, 127-136.

Semana económica (2017). Del gobierno analógico al e-government. https://bit.ly/3fW0jwP

ONU (2020). UN E-Government Knowledgebase. Peru. https://bit.ly/3SWKEuO

Published

2023-01-30

How to Cite

Rodríguez Alegre, L. R., & López Padilla, R. del P. (2023). Digital government, state modernization and citizen service: Considerations in a digital government strategy in Peru. VISUAL REVIEW. International Visual Culture Review Revista Internacional De Cultura Visual, 13(2), 1–8. https://doi.org/10.37467/revvisual.v10.4567